Get in Touch With Us
This is the page to use if you want to contact the Sites Not On Gamstop team. You might want to flag an error, ask how we review casinos, suggest a topic or raise a concern about something you read here. Below you will find what we can help with, what we cannot, and how to get support if gambling is causing you problems.
What you can contact us about
We are an independent publisher. We write research-based guides and reviews about casinos not on GamStop for adult readers in the UK. Messages we can deal with include:
- Corrections: a bonus figure, payment detail or licence claim that looks out of date or wrong. Casino terms change often, so this is the most useful feedback we get.
- Questions about our content: how a term such as wagering requirements or source-of-funds checks works, or how we reached a view.
- Feedback and topic ideas: things you wanted to know that we did not cover clearly.
- Editorial and partnership enquiries: please say who you represent and what you propose.
- Concerns about a listed casino: we would like to hear about your experience, although we cannot resolve it for you (see below).
How to send your message
Use the contact route provided by the site, such as the contact form or address shown in the site footer or on this page when it loads. We do not publish a phone line, live chat or social media inbox here, so please do not look for one elsewhere and assume it is ours.
To help us reply quickly, include:
- The page address or title you are writing about.
- The exact statement you are querying.
- Where you found the correct information, ideally the casino's own terms page or a regulator's website.
- The date you looked, as bonus terms can change without notice.
Please never send passwords, card numbers, full bank details or copies of identity documents. We will never ask for them.
What we can and cannot do
| We can | We cannot |
|---|---|
| Check and correct information published on this site | Act on your behalf in a dispute with a casino |
| Explain how bonuses, verification or withdrawal terms generally work | Recover deposits, release withdrawals or guarantee any outcome |
| Point you towards official support and complaints routes | Lift a GAMSTOP registration or help you get around one |
| Consider your feedback when we update reviews | Give legal, financial or medical advice |
We do not run any of the casinos we cover, so we have no access to your account, your balance or your payments. Bonus offers such as those from Betmica, Kikibet or Betninja are set by the operators, and only they can act on questions about your own account.
If you have a problem with a casino
Start with the casino's customer support and keep a written record. Save your account details, transaction dates, screenshots and any chat transcripts. Then look for the operator's complaints procedure, which is normally in its terms and conditions. If it is unresolved, check which licensing body the casino says it holds a licence from and whether that body accepts player complaints. Sites outside the UK Gambling Commission framework generally do not give UK players the same routes for redress, so it is worth checking before you deposit. Our guide to the best non GamStop casinos explains what we look at on licensing, withdrawals and support.
Help if gambling is affecting you
If gambling is causing you stress, debt or harm, please talk to someone independent. GamCare runs the National Gambling Helpline on 0808 8020 133 (free, and open 24 hours a day at the time of writing) and offers online chat. Details can change, so check GamCare's own site. You can also use deposit and loss limits, gambling blocking software or self-exclusion. If you have registered with GAMSTOP, that decision is there to protect you.
Gambling is not a way to earn money or to solve financial difficulty. You must be 18 or over to gamble.
What to expect from us
A person on our editorial team reads messages. We do not promise a fixed reply time, and we may not reply to every general comment. Where a correction is justified, we will check it against a primary source, such as the casino's current terms or the regulator's register, and update the page with a revised fact-check date.
Some pages on this site may earn us commission if you use a link and sign up with a casino. That does not affect our rankings, and it does not change how we treat corrections or complaints.